Refund policy
Returns & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unopened and unused, with all original packaging intact including shrink wrap where applicable. You'll also need the receipt or proof of purchase.
Please note: We do not accept returns on any board game that has been opened or played.
This policy exists to ensure every customer receives a brand new, complete product.
To start a return, contact us at support@firstplacegames.com. If your return is accepted, we'll send you instructions on how and where to send your package, as well as a return shipping label. Items sent back without first requesting a return will not be accepted.
For any return questions, you can always reach us at support@firstplacegames.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We want to make it right. Damaged or incorrect items are handled on a case-by-case basis and are not subject to the opened game restriction above.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Opened or previously played board games
- Sale items
- Gift cards
- Special orders or personalized items
Exchanges
The fastest way to get what you want is to return your unopened item and once the return is accepted, place a separate order for the correct item.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund on their end. If more than 15 business days have passed since your refund was approved, please contact us at support@firstplacegames.com.